WhatsApp, Instagram, Viber and email in one inbox. AI answers the routine questions, your assistant handles the rest, and the doctor sees only what needs his decision.
EU servers · GDPR-ready · Replies in Russian, Slovene and English
AI reads every message by meaning, not by keywords, and routes it. No patient is left waiting: when a message goes to a person, the patient is told right away when to expect a reply.
Booking into a free slot, rescheduling and cancelling. Address, hours, parking. Prices from your approved list. Whether you do a procedure. The questionnaire link.
Starts as drafts only. You switch on auto-reply per request type.
Anything the bot isn’t sure about, complaints, discount requests, or a patient who wants a real person. Your assistant replies from the browser, with an AI draft under every message.
No access to the doctor’s phone. Off with one click.
Tooth photos and medical questions arrive as short cards in Telegram, twice a day. Severe pain, swelling, fever or bleeding come through immediately.
Answer with a button or by voice, in a minute.
Record a voice reply in English or Slovene. MedNest transcribes it, writes a polite reply in the patient’s language and shows it to you. Nothing is sent until you confirm.
Request: asks whether a dark spot on a lower molar is normal. Photo attached.
Risk flag · takes blood thinnersИрина, добрый день! Доктор посмотрел фото — лучше показаться на осмотре. Могу предложить среду в 11:00 или пятницу в 9:30. Как вам удобнее?
Chats from every channel, questionnaire, X-rays, photos, visits and internal notes. A new card opens on the first message; duplicates are merged only after you confirm.
Your FDI form, on the patient’s phone in RU, SL or EN before the first visit. Answers like “blood thinners” or “allergic to anaesthesia” are flagged by fixed rules, not AI guesses.
X-rays sent to your mailbox attach themselves to the right card by email or name and date of birth. Anything uncertain waits in a “To sort” queue with likely patients suggested.
The bot, your assistant and online booking write to one calendar. Slots are re-checked before every booking; reminders go out 24 hours ahead with Confirm and Reschedule.
Quick replies, free slots inserted in one click, and a draft in the patient’s language under every message. Your tone, your price list, your “do and don’t do” list.
Personal logins with two-factor authentication and per-person permissions. Switch someone off and their access closes immediately.
MedNest is a communication tool, not a diagnostic one. The AI never diagnoses, never assesses X-rays or photos, never promises outcomes and never quotes prices outside your list.
One subscription per clinic, not per doctor. Up to 10 team members and 700 patients a month on Classic and Pro.
Patient communication for a solo practice. Keep your current cash register for receipts.
Billed monthly, cancel anytime
Start with ClassicCommunication plus billing. Fiscal invoices verified with FURS, straight from the patient card.
Billed monthly, cancel anytime
Start with ProFor clinics and groups with a large patient flow. Set up and priced around your practice.
+ €990 one-time setup: data import, configuration, team training
Contact salesFinal prices, no VAT added. Extra team member beyond 10: €9 / month. WhatsApp message fees are charged by Meta at cost.
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